Damaged Items:  Please report damage immediately and we will file a claim with the shipper. All originial boxes and packing materials must be kept.  Otherwise the claim will be denied by the shipping company and credit can not be issued.

Refund Policy: We want our customers to be happy and will gladly refund any item returned in new condition within 14 days of receipt, no questions asked. Custom designed florals and shipping charges are excluded. 

Return Policy: Please fill out the paperwork below enclose it with your order. It is very important to repack the item in its original packaging configuration to prevent breakage upon return. Be sure the item is secured as it was shipped. Items returned damaged cannot be refunded.

Name:------------------------------------.            Order No:____________

Address:____________________________________________

___________________________________________________

___________________________________________________

Comments:___________________________________________

Return to:  Silk Plant Design Center

                  3955 East Highway 128

                  Saint Helena Creek,  CA  94574